Terms of service

Welcome to Jenvara. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.

1. About Us
Jenvara is an online store operating at jenvara.com, selling a range of pet care products.

2. Eligibility
By using our website or placing an order, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or guardian.

3. Products & Pricing
All prices are listed in Australian Dollars (AUD) and are subject to change without notice. We make reasonable efforts to display accurate product information and pricing, but errors may occasionally occur. If we discover a pricing or listing error after you've placed an order, we will contact you before proceeding and give you the option to confirm the order at the correct price or cancel it.

4. Orders & Payment
By placing an order, you're making an offer to purchase a product, which we may accept or decline at our discretion (for example, in cases of suspected fraud or unavailable stock). Payment is processed securely at checkout. We do not store your full payment card details.

5. Shipping & Delivery
Shipping timeframes and processing details are outlined in our Shipping Policy. Estimated delivery dates are not guaranteed and may be affected by factors outside our control.

6. Refunds & Returns
Our 30-day money-back guarantee and related terms are outlined in our Refund Policy. By purchasing from us, you agree to the terms set out there.

7. Product Use & Health Disclaimer
Our pet care products are intended to support your pet's health and daily routine and are not a substitute for professional veterinary diagnosis, treatment, or advice. If your veterinarian has advised a specific course of treatment for your pet, please follow their guidance. If your pet shows signs of illness, discomfort, or a worsening condition, contact your veterinarian promptly. We make no claims that our products cure, treat, or prevent any disease, except where explicitly and lawfully stated on the relevant product listing.

8. Intellectual Property
All content on this website — including text, graphics, logos, and images — is owned by or licensed to Jenvara and may not be copied, reproduced, or used without our prior written permission.

9. Limitation of Liability
To the maximum extent permitted by law, Jenvara is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Nothing in these Terms excludes any consumer guarantee or right that cannot lawfully be excluded under the Australian Consumer Law.

10. Changes to These Terms
We may update these Terms from time to time. Changes will take effect once posted to this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law
These Terms are governed by the laws of Australia.

12. Contact Us
If you have any questions about these Terms, please contact us at support@jenvara.com.