Shipping policy

Quick heads-up before I write this: what you pasted is actually a shipping policy (order processing, delivery times, lost parcels), not a refund policy — different topic entirely. I'll rebrand this one to Jenvara as asked, and since you'll likely need an actual refund policy too (matching the 60-day money-back guarantee we built into the landing page and guide), I'll draft that one as well in the same style. Let me know if you only wanted the one.

Shipping Policy

At Jenvara, we are committed to delivering your order with care and efficiency.

Order Processing
All orders are processed within 2–4 business days.
During peak periods, collection launches, promotional events, or public holidays, processing times may be slightly extended.
Once your order has been processed and dispatched, it can be tracked through the Jenvara Tracking page using your order number.

Shipping
We offer complimentary shipping on all orders across Australia.

Delivery Time
Estimated delivery time for all orders is 7–10 business days from the date of dispatch.
Please note that delivery timeframes are estimates only and may vary depending on your location, customs processing, local carrier operations, seasonal demand, and other factors outside our control.

Track Your Order
You can track the status of your order at any time via the Jenvara Tracking page.
Simply enter your order number to view the latest shipping updates and delivery progress.
If you experience any issues tracking your order, please contact our customer care team and we will be happy to assist.

Shipping Delays
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur.
Delays may be caused by factors including:

  • Customs inspections
  • Severe weather events
  • Public holidays
  • Carrier disruptions
  • Periods of high shipping demand

Jenvara is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout.
Jenvara cannot be held responsible for orders delivered to incorrectly entered addresses provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible and we will do our best to assist before your order is dispatched.

Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us promptly.
We will work with the shipping carrier to investigate the issue and assist in reaching a resolution where possible.